The stay decides the review, and the review decides the next booking. We audit how your property looks after guests from first search to checkout, fix what gets in the way and train your team to sell upgrades with confidence.
Service is part of revenue: a better review score lifts your ranking and your rate, and every upgrade sold at check-in is revenue you would otherwise miss.
Unannounced mystery stays, twice a year, against the same checklist so the scores compare. You get a score for every touchpoint, photos of what we found and the fixes in order.
You see the whole stay through your guests' eyes, from first search to after checkout: what feels good, what gets in the way, and the moments that earn an upgrade or a review. We build the map from your reviews and the audit.
Fix the causes instead of hearing the same complaint every week. We collect and analyse your reviews, find the themes guests keep raising and give you a short list of actions to improve what they say next.
Your front office sells upgrades at check-in without being pushy, and runs arrivals well. We train them with scripts and service standards they can use the next day.
You get one report and one call each month. With service optimisation, it adds a reputation page: your review score against your comp set, the themes guests raised and what we're doing about them, next to the performance page below.
Tuesday is the gap: RevPAR $90.74, flat on last year (+0.1%), while weekends rose about 26%.
| KPI | Oct | vs LY | vs bud |
|---|---|---|---|
| Occupancy | 86.4% | 10.6 pts | 4.4 pts |
| ADR | $183.30 | 1.2% | 1.8% |
| RevPAR | $158.37 | 12.6% | 7.3% |
| Room revenue | $589.1K | 12.6% | 7.3% |
| Room nights | 3,214 | 14.0% | 5.4% |
| Direct share | 31.0% | 8.6 pts | 3.0 pts |
RevPAR is revenue per available room; ADR is average daily rate, what each room sold earned on average.
[Client quote about this service, in their own words. One or two sentences.]
Tell us about your property and pick a time to talk. We'll show you where revenue is slipping, across your rates, channels and reviews, and what we'd change first.
Revenue review